How could a product strategy consultant help my business today?
Payments
Payments is a big space, but we can make it a manageable task based on experience, insight, and strategy. Whether it's payment processing, merchant payments, card issuing, or something else, we'll guarantee a 10x return or you don't have to pay.
Gift Cards
If you've got questions, we've got answers about your closed loop gift card program (bonus points if you call it branded currency). Find the growth and cost savings in your current program with little effort required with expert gift card program management help.
Wallets
The future of all transactions is a wallet for retailers. Stop letting everyone else steal your transactions and build real brand loyalty. You may start with device wallets or want to go all the way to embedded wallets, either way you need to deploy a wallet strategy.
Loyalty
When you're willing to admit your loyalty program isn't delivering on the first or next transaction, it's time to engage to find the right acquisition, segmentation, engagement, and encouragement tactics. The best loyalty strategies are about building towards the golden transaction, the one that makes the customer for life.
Digital Transformation
Payments, gift cards, wallets, and loyalty programs are all part of the broader digital transformation journey. If you're still stuck on the app, learn how to engage all the way to recommendation engines, automated customer service, and profile-driven marketing with a free program experience audit.
Can you explain your process?
0
Experience Audit
We always start with an experience audit to understand how your program works for the consumer. In 110% of audits we find elements that need to change to help the program grow.
1
Analysis
Our team has a tremendous depth of experience in data analysis, and we think it's a key element to grow your program. Let us do the work and find your program pain points.
2
Cost Study
Most programs don't know the cost of the next gift card activation, loyalty point, or credit card transaction. We think program cost is a key component of any growth strategy and we'd like to know it before making your vendors wealthy.
3
Fraud Review
Yes, your program has fraud in it. How and how much are important questions to make sure you can answer. The fraud evaluation is optional, but helps determine the true cost of a transaction and your threshold for loss.
4
Growth & Acquisition
Finally we can start to rebuild your program towards growth and ideally new customers unless the analysis showed potential for significantly more frequency in your customer profile.